POSITION TITLE: Business Analyst, Jnr Project Manager

POSITION PURPOSE/OBJECTIVE

The Business Analyst plays a key role in the IT team, collaborating closely with IT team members and business stakeholders to deliver solutions that improve efficiency, productivity, and support business initiatives. This role is responsible for evaluating business processes, identifying areas for improvement, and developing and implementing solutions. Additionally, the Business Analyst will take on Junior Project Manager tasks, assisting the IT Manager in managing projects, coordinating teams, and ensuring the successful delivery of IT and Business initiatives.

RELATIONSHIPS

Reports to: Department Manager, Information Technology

Key Relationships: All department managers, all other HMSA staff and Vendors when and where required.

KEY AREAS OF RESPONSIBILITY

• Collaboration & Requirements Gathering:
  Work closely with IT, and business stakeholders to gather, validate, and document business requirements. Develop solutions that align with business needs and ensure all requirements are well-documented and actionable.
• Process Mapping & Analysis:
  Develop as-is and to-be process diagrams. Identify risks, issues, and benefits of both current and proposed solutions. Work with stakeholders to address and resolve issues as they arise.
• User Acceptance Testing (UAT) Support:
  Support and manage business user acceptance testing activities. This includes documenting test scenarios and assisting in test case execution to ensure that the solution meets business requirements.
• Stakeholder Management:
  Build and maintain strong relationships with key stakeholders to ensure high levels of customer satisfaction and successful project delivery.
• Documentation Development:
  Create and maintain essential documentation to guide team members in ongoing and future projects, serving as a point of reference for business processes, technical solutions, and methodologies.
• Transition Support:
  Contribute to the development of transition materials, ensuring smooth knowledge transfer from project teams to production support teams for ongoing system maintenance and issue resolution.
• Continuous Improvement:
  Contribute to the continuous improvement of business analysis methodologies, including processes, tools, and templates to enhance overall efficiency.
• Junior Project Management Tasks:
  • Project Planning & Coordination: Assist in the planning, execution, and delivery of digital projects, ensuring that timelines and budgets are adhered to.
  • Resource Management: Coordinate resources, ensuring that team members are assigned to tasks based on availability and skillset. Monitor progress and escalate issues when necessary.
  • Status Reporting: Prepare regular project status updates for senior management and key stakeholders, ensuring that project progress, risks, and issues are communicated clearly.
  • Risk Management: Identify and help mitigate risks associated with project timelines, scope, and quality. Work to resolve conflicts that may arise during project execution.

Qualifications:

• Tertiary Qualifications:
  A background in business administration, information systems, or a related field is highly regarded but not mandatory.
• Experience:
  Proven experience as a Business Analyst, preferably in the automotive industry or technology-driven environment. Experience with project management, methodologies, is an asset.
• Core Skills:
  • Extensive experience in Advanced SQL Queries
  • Previous experience of PowerBI and preferably MS Flow
  • Understanding of cloud technologies, specifically Azure solutions.
  • Experience in requirements gathering, process mapping, and documentation.
  • Excellent communication and interpersonal abilities to liaise with both technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills.
  • Ability to manage or assist in managing project timelines, resources, and budgets.
• Future Project Scopes
  • Bespoke System replacement
  • Application and Process Cloud Migration
  • Datawarehouse / Business Intelligence  

Data and process documentation preparation for ERP replacement

Senior System Administrator

Position Purpose

As a Senior System Administrator, you’ll play a pivotal role in ensuring the reliable, secure, and efficient operation of our core IT infrastructure and systems. Acting as the technical lead and right-hand support to the IT Manager, you’ll oversee on-premises and cloud platforms, networking, and security operations, while providing hands-on expertise across the business. This role is suited to someone passionate about infrastructure and systems, with a strong drive to innovate, improve processes, and build a solid foundation for the company’s growth. You’ll gain exposure to modern and diverse technologies including Windows Server, Microsoft Azure/365, VMware, Proxmox, Meraki, FortiGate, NetApp, and Linux, while supporting and upgrading legacy / bespoke systems.

Key Relationships

Reports to: IT Manager

Key Relationships: Department managers, all HMSA staff, and external vendors

Employment Details

Employment Type: Permanent
Start – Immediate
Location: Caringbah (Hybrid – 2 days office / 3 days remote)
Team Size: 5

Key Responsibilities

•         Provide escalation support across Levels 1–3, including desktop, remote access, and customer-related issues

•         Troubleshoot hardware, software, and network issues

•         Support and maintain server hardware, ensuring optimal performance

•         Maintain and administer Windows Server environments (2012–2022), including Active Directory, DNS, DHCP, and Group Policy

•         Monitor and patch servers, ensuring stability and security

•         Manage virtualization platforms (VMware/Proxmox) and assist with migration projects

•         Configure and support Cisco Meraki devices (firewalls, switches, wireless)

•         Manage and support FortiGate firewalls, VPNs, and LAN/WAN security

•         Provide basic Linux support and assist with scripting/automation tasks

•         Participate in infrastructure projects including cloud migrations, upgrades, and DR planning

•         Ensure documentation, monitoring, and compliance standards are met

•         Assist in maintaining security protocols, patching, backups, antivirus, and DR planning

Qualifications & Experience

•         5+ years hands-on IT infrastructure experience, with strong Microsoft and Azure/365 expertise

•          Strong knowledge of Windows Server environments (2012–2022), including DC migrations/upgrades

•         Experience with virtualization platforms (VMware, Proxmox)

•         Familiarity with Cisco Meraki and FortiGate networking

•         Exposure to NetApp NAS storage systems

•         Basic Linux administration and scripting

•         Azure services experience (VMs, networking, identity management, monitoring)

•         Exposure to AS400 or mainframe environments (advantageous)

Certifications (Desirable)

•         Microsoft Certified: Azure/365 Administrator Associate (or similar)

•         Cisco/Meraki certification (e.g., CMNA)

•         ITIL Foundations certification

Skills & Attributes

•         Strong troubleshooting and problem-solving abilities

•         Excellent documentation and communication skills

•         Ability to work independently and collaboratively in a team

•         Proactive mindset with a drive for improvements and automation

•         Strong organisational skills with ability to manage competing priorities

•         Flexibility to undertake after-hours/weekend work when required

•         Experience in warehouse and/or automotive industries (bonus)

Future Projects & Opportunities

•         Legacy server upgrades and consolidations

•         Disaster Recovery site relocation and upgrade

•         System optimisation and modernisation initiatives

•         Backup, replication, and business continuity enhancements

•         Process automation and continuous improvement

Technical Keywords

Windows 10/11, Office 365, Azure, Windows Server, Active Directory, DNS, DHCP, VMware, Proxmox, Veeam, Cisco Meraki, FortiGate, SD-WAN, NetApp, Linux, ITIL